POINTS

Q. How do I earn points?

A. There are several ways participants may earn points. Participants may earn points for selling qualifying products and points claiming their sales on www.ArmstrongRewards.com select "Claim Sales" on the menu bar. Participants may also earn points for successfully completing courses, taking challenges, selecting a "wish-list" item, spinning the wheel, as well as for various other options as may be added from time to time.

Q. How can I view which products are eligible to earn points?

A. To view qualifying products, please select "Eligible Products" on the menu bar.

Q. Will I know how many points I have earned?

A. To view the number of points you have earned, please select "Account", then "My Statement", from the menu bar.

Q. Do points expire?

A. Currently points expire 12 months after the account is opened. Please check your email for updates from Rewards Headquarters about possibly extending the expiration date. Rewards Headquarters will update all participants about point expiration by December 2017.

ENTERING QUALIFYING SALES

Q. My order is not listed on the claim page?

A. The system will not allow users to claim orders older than 120 days. If your order is within 120 days and the product qualifies, please contact Armstrong Training & Rewards Headquarters. Orders post to your account daily. Rewards

Q. How long does it usually take to receive a reward?

A. Typically you should receive your reward within 10 to 15 business days. Some specialty items may have a longer lead-time.

Q. I have a question about the reward order status, who should I contact?

A. Please contact Armstrong Training & Rewards Headquarters.

Q. The item I ordered is defective, what do I do?

A. Please retain all shipping materials and contact Armstrong Training &Rewards Headquarters for manufacturer warranty instructions.

Q. May I redeem additional points to have my reward expedited?

A. In some cases we are able to offer expedited shipping. Please contact Armstrong Training & Rewards Headquarters to inquire about expedited shipping and payment.

Q. Shipping outside the USA?

A. Currently Armstrong Training & Rewards only ships within the United States, including Puerto Rico. Contact

Q. How do I contact Armstrong Training & Rewards Headquarters?

A. There are three ways to contact Armstrong Training & Rewards Headquarters:

a. By phone - Monday through Friday 8 AM EST - 5:30 PM EST at 877-555-1234 or 770-555-1234
b. By email - please send an email to support@awardssite.com
c. Using the Contact Us feature - select "Help" from the menu bar and then "Contact Us". Here you may use the form to send us an email.

MY ACCOUNT

Q. I would like to update my account information (e.g. name, address, username, password, email address, etc.), what do I need to do?

A. Please select "Account", then "My Info" from the menu bar. Update your information and press the "Update" button. You can also contact Armstrong Training & Rewards Headquarters and we can assist you over the phone.

Q. What should I do if I change retail locations? Will my points transfer with me?

A. Contact Armstrong Training & Rewards Headquarters to update your retail location information. Once updated, your points will transfer with your account.

Q. Why do you need my email address?

A. We use your email address to send you important reminders and communications in regards to the Armstrong Training & Rewards program. It will not be sold or shared with other companies outside of Armstrong.

Q. Why do you ask for my Social Security Number?

A. Per law, Armstrong Training & Rewards has to report all earnings (including redemptions) greater than or equal to $600 to the IRS.